Taxi licensing applications – fixing complexity, inefficiency and risk

The discovery project aimed to identify a digital solution for new and renewal taxi licensing applications. They have explored how a potential solution can be scaled rapidly at low cost to other licensing authorities, reducing cost and processing time, whilst enhancing the customer experience and public safety.

Licensing in the taxi trade is a key statutory responsibility of local government. Gateshead Council and their bid partners find that delivering license services is time-consuming for users and staff, often involving paper applications and repeated visits to council premises. Underpinning the taxi licensing service is the need to ensure public safety. The discovery project has explored digital solutions to improve public safety, through quicker decision making or information sharing with other authorities.

Project outputs

All Local Digital Fund Discovery projects were asked to provide the following information at completion:

  • User research report
  • Benefits case
  • Recommendations for next steps

In April 2019, the project team submitted the following documents. The Local Digital Collaboration Unit are currently reviewing these and feedback will be published here later in May.

If you cannot access these documents, please contact the Local Digital team to receive them in an alternative format.

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