This discovery project explores the best way of allowing people moving into a council’s jurisdiction to contact the council just once to set up all their services – including council tax, bin collections, and possibly benefits.
The current ‘move-in’ process requires residents to contact the council and tell their story multiple times. This leads to delays and hardship in some cases, for example, getting into arrears with council tax payments. This service is complex, time-consuming and costly for the resident and the council due to having to process multiple services for one individual. The discovery aims to clarify this problem, the impact and the potential to develop a common digital approach to benefit residents and local authorities.
Funding granted: £77,000