User-centred back office planning system to unlock transformation


This discovery seeks to understand how a cross-authority solution, potentially providing back-end case management, transactional functions and a database, could unlock wider transformation of the planning system.

Planning services are dependent on proprietary solutions that are developing slowly and resistant to interoperability. The market is dominated by just two providers, and the software does not meet the aspirations set out in the Local Digital Declaration. Commercial incentives to support innovation are low and using poor quality software creates a number of challenges for the effective administration of the national planning system.

Funding received: £78,000

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