User-centred back office planning system to unlock transformation

This discovery aimed to understand how a cross-authority solution, potentially providing back-end case management, transactional functions and a database, could unlock wider transformation of the planning system.

Planning services are dependent on proprietary solutions that are developing slowly and resistant to interoperability. The market is dominated by just two providers, and the software does not meet the aspirations set out in the Local Digital Declaration. Commercial incentives to support innovation are low and using poor quality software creates a number of challenges for the effective administration of the national planning system.

Project outputs

All Local Digital Fund Discovery projects were asked to provide the following information at completion:

  • User research report
  • Benefits case
  • Recommendations for next steps

In April 2019, the project team submitted the following documents. The Local Digital Collaboration Unit are currently reviewing these and feedback will be published here later in May.

If you cannot access these documents, please contact the Local Digital team to receive them in an alternative format.

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