UK Ministry of Housing, Communities and Local Government (MHCLG)
Laying the foundations for better local public services
Our aim is to support local authorities to become better equipped with the skills, knowledge and tools they need to design and deliver modern digital public services.
On this page you will find a set of learning resources to introduce new approaches to designing products and services.
The resources can help you to:
Each resource is available in Microsoft PowerPoint to allow you to:
You can also edit the slides for your own internal training, for example by adding your own case studies and examples.
If you need any help with accessing or using any of the resources, email [email protected].
Discover the basics of Agile, the main methodologies and practical examples of using an agile approach.
Learn about the benefits of a user-centred approach, user research methods and how to start using user research techniques.
Understand how to apply service design thinking in your work or work with service designers more effectively.
Find out how content design can help you to produce clearer, more accessible content based on user needs.
