Birmingham City Council Archives

Children’s Placement Portal

This project, led by Birmingham City Council on behalf of the West Midlands Strategic Network, sought to improve how children’s placement data is captured and analysed. By doing this, important […]

Offline data input tool for field working council staff

The aim of this Beta project was to develop a platform that enables field workers, including Caretakers and Rent Collection Officers, to capture data to present casework in a consistent […]

A Housing Officer using the Birmingham Council data input tool to plan a visit to a tenant.

Digital Inclusion Toolkit

This project, led by Leeds City Council, set out to tackle the real world challenges and chronic lack of digital capability in certain communities across the UK. Individuals lack access […]

Reducing care calls to improve customer satisfaction

This discovery aimed to investigate how new technologies like Amazon’s Alexa and chatbots have the potential to reduce the need for expensive face-to-face visits. The hypothesis for this project was […]