UK Ministry of Housing, Communities and Local Government (MHCLG)
Laying the foundations for better local public services
This discovery project, led by Hackney London Borough Council, explored how current housing technology products and procurement processes are stifling innovation and reducing flexibility to policy changes, ultimately preventing improved […]
This Alpha aimed to understand the user journey for staff who deal with FOI requests and SARs to prototype approaches to the unmet user needs they have discovered, and understand […]
This project aimed to prove the concept of automating the flow of planning application data: from applicant through the Local Planning Authority, to the regional authority, and out to the […]
This discovery explored user research in local government and whether its results can be used by other councils. User research is an important piece of work to inform decision making […]
