Future Work Design

This project conducted a study into the effects of remote working on council staff and was led by East Riding of Yorkshire Council in partnership with Hull City Council, North […]

An illustration of a businesswoman reviewing a report

Visualising failure in waste services

This alpha aimed to create data visualisation for the failure demand to inform targeted resources to address the problem by either education, enforcement or resolving locality problems such as poor […]

The Visualising Waste project team at work

‘Tell us once’ move in process

This discovery project explored the best way of allowing people moving into a council’s jurisdiction to contact the council just once to set up all their services – including council […]

The Tell Us Once project team at work

GOV.UK Pay as a viable alternative e-payment provider

This discovery aimed to explore how local authorities can make integration with GOV.UK Pay easier and reusable for everyone in local government. The GOV.UK Pay contract model is financially beneficial for local authorities however, […]