Online Housing Repairs

The project led by Lincoln City Council builds on previously completed discovery and alpha work. The project has a strong focus on engaging the private sector, and aims to prove […]

The Repairs Online technical alpha show and tell presentation on a laptop screen

Better income management and e-payment systems

This project led by Barnsley Metropolitan Council builds on previously completed discovery work and aims to define an end-to-end Income Management System (IMS) proposition for users.  Working with Dorset County […]

A title slide from the IMS project's final show and tell presentation

Visualising failure in waste services

This alpha aimed to create data visualisation for the failure demand to inform targeted resources to address the problem by either education, enforcement or resolving locality problems such as poor […]

Providing registrations data to housing services

Following on from a successful discovery, this collaborative alpha project explores possible use cases for registrations data across local public housing services. The project aims to prove that providing deaths […]

Better case management of FOI and SAR requests

This Alpha aimed to understand the user journey for staff who deal with FOI requests and SARs to prototype approaches to the unmet user needs they have discovered, and understand […]