UK Ministry of Housing, Communities and Local Government (MHCLG)
Laying the foundations for better local public services
This discovery aimed to understand how a cross-authority solution, potentially providing back-end case management, transactional functions and a database, could unlock wider transformation of the planning system. Planning services are […]
This discovery aimed to define a common service pattern for housing repairs and understand barriers to adoption of digital repairs services. The project also explored which service elements are best […]
Before this discovery began, Brighton and Croydon Councils had already successfully managed to share code to help them develop their Drupal-based websites. They joined up with Bracknell Forest and Oxford […]
Every council in the country is required to process Revenue and Benefits data, either in-house or using an outsourced model. This discovery explores if there’s a need to build a […]
This discovery explored user research in local government and whether its results can be used by other councils. User research is an important piece of work to inform decision making […]
Early Help (EH) services support families with issues including domestic violence, substance misuse, mental health problems, poverty, family issues and others. EH services act before problems escalate and builds good […]
This discovery has explored the feasibility of adopting or developing a common, open source platform for local government to use to develop chatbot/AI solutions. Local authorities face a variety of […]
Following on from the ‘GOV.UK Pay as a viable alternative e-payment provider’ project, this discovery explores income management and e-payment system landscape in local government. The aim of this project […]
