UK Ministry of Housing, Communities and Local Government (MHCLG)
Laying the foundations for better local public services
This discovery aimed to investigate how new technologies like Amazon’s Alexa and chatbots have the potential to reduce the need for expensive face-to-face visits. The hypothesis for this project was […]
This alpha aimed to create data visualisation for the failure demand to inform targeted resources to address the problem by either education, enforcement or resolving locality problems such as poor […]
The discovery project aimed to identify a digital solution for new and renewal taxi licensing applications. They have explored how a potential solution can be scaled rapidly at low cost […]
This discovery project explored the best way of allowing people moving into a council’s jurisdiction to contact the council just once to set up all their services – including council […]
This Alpha aimed to create a universal and compliant Digital DPIA Tool to empower and support staff and support the generation of a privacy risk register. The aim was to […]
The objective of this alpha was to redesign the current Education, Health and Care Plans system to make it more user centred, simpler, faster, and more cost-effective. The project aimed […]
This Alpha aimed to understand the user journey for staff who deal with FOI requests and SARs to prototype approaches to the unmet user needs they have discovered, and understand […]
This project aimed to prove the concept of automating the flow of planning application data: from applicant through the Local Planning Authority, to the regional authority, and out to the […]
This discovery hoped to understand what a ‘directory as a service’ could and should look like in 2019, using innovative approaches to data contribution, curation and consumption. Every local authority, […]
This discovery has explored the benefits of securely sharing data to support various services such as planning provision, safeguarding and fraud prevention. The Digital Economy Act 2017 enables greater powers […]
This discovery aimed to explore how local authorities can make integration with GOV.UK Pay easier and reusable for everyone in local government. The GOV.UK Pay contract model is financially beneficial for local authorities however, […]
This discovery focused on developing a standardised reporting approach for statutory returns, developing a deep understanding of the users’ needs from this process. Every day, Children’s Services Departments (CSDs) make […]
This discovery aimed to define a common service pattern for housing repairs and understand barriers to adoption of digital repairs services. The project also explored which service elements are best […]
This discovery aimed to understand how a cross-authority solution, potentially providing back-end case management, transactional functions and a database, could unlock wider transformation of the planning system. Planning services are […]
This discovery has explored the feasibility of adopting or developing a common, open source platform for local government to use to develop chatbot/AI solutions. Local authorities face a variety of […]
The previous discovery had shown that front line workers in Early Help and Social Work need access to information on a child’s family, particularly what contact they’ve had with support […]
