Community safety

National picture   Nationally and locally, health and care systems need to manage the inevitable challenges of increased demand, expectations and reducing finances.   Across the UK, there are baseline […]

There’s no pan-local government ‘playbook’ describing how to make code sharing work in practice. We believe this discourages collaboration, and leads to painful reinventions of the wheel in councils where it’s tried.   Our Discovery project will work through the issues that […]

Open source communities and practices in technology have been around since the early 1960s with many academics distributing free and open software to encourage and support openness and co-operation. As […]

Debt poverty is an issue that affects all Local Authorities in the UK. The Joseph Rowntree Foundation estimates that approximately 22% of people in the UK are living in poverty. […]

Our initial research suggests there is currently a gap between young people, particularly aged 16-24, and their local councils. For the Discovery phase we are focusing on young people and […]

This discovery project breaks into three parts a common problem facing local authorities; The first part of the common problem is understanding whether voice truly represents a long-term change in […]

Across all local authorities there are significant numbers of staff spending their time out of the office. These staff rely on systems which create as many barriers to doing an […]

East Lindsey District Council alongside Boston Borough Council and South Holland District Council cover 2,250 km² of East Lincolnshire with a combined population of over 300,000. The sparsely distributed population […]

The problem of low account take-up exists in many authorities; particularly with low take-up across high volume transactional services such as Benefits; Council Tax; Rent etc. Some of the perceived […]

At the moment, none of the partner authorities have sufficient skills or capacity to carry out effective user research. Therefore we are all unsure whether we are meeting user needs. […]

A recent Select Committee report concluded that “the Government does not understand citizen’s views on how their data should be used” (https://bit.ly/2k2U1P0). This knowledge gap problem exists at national, regional […]

Stevenage Borough Council and East Herts District Council run  shared ICT and Revenue and benefits partnership. At present many processes and information transfers within both organisations are a manual process.  […]

Our proposed beta solution: The Family Context tool will provide social workers in Children’s Social Care with information on relevant family members and their interactions with key services (police, adult […]

The structure of local and central government lends itself to public organisations working in silos to devise solutions to meet their own needs. This leads to huge inefficiencies through duplication […]

We would like to learn more about digital skills, exclusion and inclusion in relation to local government digital services and understand how to reduce non-participation and improve the delivery of […]

The Local Authority works in partnership with other organisations to improve the resilience of Kent and to ensure a coordinated response to emergencies. Emergency planning should aim to prevent emergencies […]

Local Authorities have made significant progress in providing digital services to the public. As this journey continues it is becoming increasingly apparent, both from customer feedback and professional teams, that […]

Data Protection Impact Assessment (DPIA) are a requirement of data protection legislation but are seen as an intensive and onerous process. We know a range of templates are currently used resulting […]

A common problem that many Local Authorities (LA) face is illegal fly tipping.  At a time when budgets remain tight, LAs must find the most efficient operational solutions possible to […]

Councils increasingly have transformation teams with digital skills but they tend to be small teams struggling to manage the demand from services wanting digital change. There have been small scale […]