Greater Manchester Combined Authority

Data Protection Impact Assessment (DPIA) are a requirement of data protection legislation but are seen as an intensive and onerous process. We know a range of templates are currently used resulting […]

Kirklees Council

A common problem that many Local Authorities (LA) face is illegal fly tipping.  At a time when budgets remain tight, LAs must find the most efficient operational solutions possible to […]

London Borough of Southwark

Councils increasingly have transformation teams with digital skills but they tend to be small teams struggling to manage the demand from services wanting digital change. There have been small scale […]

Leicester City Council

Councils across the UK hold an incredible wealth of data but have been slow to mirror the private sector in optimising this data as a strategic and operational tool to […]

North East Lincolnshire Council

Missed bin reports are a problem to all LAs that have responsibility for them. The impact is customer contact through whatever channel, some of which is real and some through […]

London Borough of Southwark

Every local authority is tasked with hundreds of functions, and through individual transformation programmes many are redesigning them to provide better, cheaper services. There are hundreds of councils across England […]

London Borough of Southwark

The user experience for accessing pest control services online is inconsistent across local authorities, and inefficient for the user, pest control practitioners and local authority staff. Councils are duplicating effort to […]

Government Digital Service (GDS)

Across local government generally there’s a lack of skills in digital commissioning; recent engagements have evidenced gaps in understanding / knowledge on: how to most effectively use commercial agreements procurement […]

Stockport Metropolitan Borough Council

Local Government organisations use a broad range of website platforms to provide information and online services to local citizens and businesses.  Many of these platforms are limited by proprietary formats, […]

Basildon Borough Council

As per the Civil Contingencies Act 2004 local authorities are a category 1 responders and have a key role in supporting emergency services and are equally responsible for assessing the […]

Surrey County Council

Problem: councils struggle to implement modern APIs for local address lookup which resolve unique property reference numbers (UPRNs), so where digital services are developed by or in collaboration with third […]

London Borough Of Barking and Dagenham

Many councils across the UK are finding that “inclusive growth” is a key philosophy for building better and more resilient communities. It is also widely understood that societal inequalities will […]

Hinckley and Bosworth Borough Council

Working in partnership, all authorities have investigated options available and explored the benefits of adopting new approach for communication technologies, together with utilising the benefits of a partnership approach to […]