UK Ministry of Housing, Communities and Local Government (MHCLG)
Laying the foundations for better local public services
There’s no pan-local government ‘playbook’ describing how to make code sharing work in practice. We believe this discourages collaboration, and leads to painful reinventions of the wheel in councils where it’s tried. Our Discovery project will work through the issues that […]
Open source communities and practices in technology have been around since the early 1960s with many academics distributing free and open software to encourage and support openness and co-operation. As […]
This Discovery Project looks to explore Wi-Fi print solutions so that local authorities have a greater understanding of the available solutions in the common marketplace and can make better informed […]
Our initial research suggests there is currently a gap between young people, particularly aged 16-24, and their local councils. For the Discovery phase we are focusing on young people and […]
This discovery project breaks into three parts a common problem facing local authorities; The first part of the common problem is understanding whether voice truly represents a long-term change in […]
Across all local authorities there are significant numbers of staff spending their time out of the office. These staff rely on systems which create as many barriers to doing an […]
The problem of low account take-up exists in many authorities; particularly with low take-up across high volume transactional services such as Benefits; Council Tax; Rent etc. Some of the perceived […]
At the moment, none of the partner authorities have sufficient skills or capacity to carry out effective user research. Therefore we are all unsure whether we are meeting user needs. […]
In Bracknell Forest and surrounding local authorities, levels of exercise are comparatively better than the regional and national average. Despite this, there are two key Public Health Outcome Indicators which […]
A recent Select Committee report concluded that “the Government does not understand citizen’s views on how their data should be used” (https://bit.ly/2k2U1P0). This knowledge gap problem exists at national, regional […]
Stevenage Borough Council and East Herts District Council run shared ICT and Revenue and benefits partnership. At present many processes and information transfers within both organisations are a manual process. […]
At our discovery phase we delivered XP and XPlore: a small-scale project with 339 children and young people in 6 schools, living in areas of higher deprivation and low social […]
The structure of local and central government lends itself to public organisations working in silos to devise solutions to meet their own needs. This leads to huge inefficiencies through duplication […]
Problem Statement At Newcastle City Council we have adopted an agile approach to developing digital services for our customers. We don’t, however, have a consistent process to receive, analyse and […]
We would like to learn more about digital skills, exclusion and inclusion in relation to local government digital services and understand how to reduce non-participation and improve the delivery of […]
Moving house is stressful and this is not helped by the complexity of the public sector front-end, as a new resident has to navigate individually a disjointed mass of bureaucratic processes in […]
Local Authorities have made significant progress in providing digital services to the public. As this journey continues it is becoming increasingly apparent, both from customer feedback and professional teams, that […]
Data Protection Impact Assessment (DPIA) are a requirement of data protection legislation but are seen as an intensive and onerous process. We know a range of templates are currently used resulting […]
Councils increasingly have transformation teams with digital skills but they tend to be small teams struggling to manage the demand from services wanting digital change. There have been small scale […]
Councils across the UK hold an incredible wealth of data but have been slow to mirror the private sector in optimising this data as a strategic and operational tool to […]
